Mails don’t go to customer

Hey there, Pieterjan ??

Bummer! Would you please help us investigate by hopping over to the Email tab of your form builder and double-check if Email respondent a copy of their submission is turned on?

Let us know what you find out!

As you can see, yes…
https://ibb.co/c32GZ4h

I see, Pieterjan!

Would you please tell us what email address did you put in Van e-mailadres and E-mailadres voor beantwoorden? Is it under the same domain as your site’s domain? Or different? I ask because default mail systems that hosting providers use sometimes won’t send out emails if it’s “from address” is of a different domain.

If it’s different from your website’s domain, could you please try changing it to something in line with the domain? Maybe try using [email protected], and check if that makes any difference.

Let us know! ??

It’s on the exact same domain.
I changed the e-mail to the same mailadres, the from and reply.

That seemed to fix it.

Aha! Glad to hear that’s sorted out now, Pieterjan ??

Pease let us know if anything else crops up in a new thread.