mailpoet update error

  • Resolved stevejharris

    (@stevejharris)


    6 months, 3 weeks ago

    I use ManageWP to update my plugins on around 100 sites. Most update seamlessly. Sadly I can no longer rely on ManageWP to update Mailpoet. The update seems to complete, but then when I reload ManageWP I often find that some sites do not load. I check the error logs of the failing site(s) and it’s often Mailpoet causing the issue. I cannot load WP admin of the failing site to fix the error. On the rare occasions that I can login to the WP admin plugin list page, Mailpoet seems to be missing. I cannot install Mailpoet via WP admin because the folder already exists. So I have to Login with FTP, delete the Mailpoet folder and then re-install Mailpoet. Now, I know this is not the end of the world, but it would be nice if it worked. I will be posting this same support request on the Mailpoet support page, and asking my web host. Cynically, I’m guessing each reply will be along the lines of ‘check the other plugin/host’ or disable all plugins and test. All I can say is that the issue surely must lie with either ManageWP, Mailpoet, My host. If you have any ideas, or know of any current issues i would be grateful for any answers. thanks.

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  • Plugin Support dimitrijemicakovic

    (@dimitrijemicakovic)

    Hello there,

    Dimitirje here.

    Thank you for reaching out and providing such a detailed overview of the issue you’re experiencing with Mailpoet. We understand how frustrating it can be when updates don’t go as planned, especially across multiple sites.

    However, to allow us to investigate the issue further, we recommend contacting us through your account’s “Contact Support” option or using our contact form at https://managewp.com/contact. It would be best to contact us using the email associated with your ManageWP account so that we can dig deeper into the issue and check the exact errors you are encountering.

    We appreciate your patience and understanding, and we’re here to help you resolve this as quickly as possible.

    Best regards.

Viewing 1 replies (of 1 total)
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