Mailpoet update cause database connection error

Viewing 6 replies - 1 through 6 (of 6 total)
  • Lucius

    (@allenraysales)

    Same problem here. After I upgraded my plugins, mailpoet update didn’t let me to load my site. After changing the directory name of mailpoet, the site loads but I lost mailpoet.

    Please advise. I may have to switch to another newsletter plugin.

    Allen

    Thread Starter pahedomotica

    (@pahedomotica)

    Hi Lucius,

    Do you also see a white screen, with only:

    Error establishing a database connection

    Regards Paul.

    Lucius

    (@allenraysales)

    No I only see a white screen and the website taking forever to load. It’s fixed now for me for some reason it fixed itself somehow. I can load the website again with Mailpoet working. How about you?

    Thread Starter pahedomotica

    (@pahedomotica)

    I have still disabled mailpoet, it was the second time in two weeks.
    So I let mailpoet disabled for a while ??

    Hey hey @pahedomotica

    That’s likely a host issue, not a MailPoet issue. If you’re on a shared host, it was likely a high-traffic/high-resource time when you updated. You’ve got a couple of options to handle this when it happens.
    1. Wait until a low-demand time to run your updates.
    2. Install the latest version of MailPoet via FTP instead of using the WordPress updater.

    If you get another white screen/db connection error when updating, try step two before you deactivate MailPoet or rename the folder, it should prevent this issue.

    Thread Starter pahedomotica

    (@pahedomotica)

    Hi wsija,

    Thanks for the tips!
    I hope it never happens again ??

    Regards Paul.

    • This reply was modified 6 years, 8 months ago by pahedomotica.
Viewing 6 replies - 1 through 6 (of 6 total)
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