Mailpoet template not showing in AutomateWoo mails

  • Resolved laural123

    (@laural123)


    1 year, 11 months ago

    I’m working on some custom transactional e-mails in AutomateWoo and have made some changes in the Woocommerce Template (logo/header and custom footer) with Mailpoet.

    But in the e-mails (all transactional) these won’t show. It seems that the Default WC template is not updated with the Mailpoet changes.

    Any tips to check?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @laural123 ,

    Thank you for reaching out to us.

    Can you tell us which transactional emails you’re trying to customize? so that we can try to replicate it and carry out some tests?

    Looking forward to hearing back from you.

    Have a great day!

    Thread Starter laural123

    (@laural123)

    Yes! 

    I’m working on some subscription e-mails that need a specific trigger. That’s where we use AutomateWoo.

    eg.
    Gift Subscription paid
    > Email to customer. “thank you for your order”
    > Email to subscription.recipient. “Congrats! You received a Gift Subscription”

    1. Mailpoet Woocommerce default template (custom logo in header / custom footer)

    2. Screenshot of mail header (blank / original woocommerce) – clipped out the text here

    3. Screenshot of mail footer (original Woocommerce)


    4. Screenshot of AutomateWoo details / template choice “woocommerce Default”


    4. Also checked the “Transactional” email box in AutomateWoo

    Maybe I’m just doing something wrong! Hope to find the fix!

    Thnx for checking with me!

    KR LAura

    • This reply was modified 1 year, 11 months ago by laural123.
    Thread Starter laural123

    (@laural123)

    @geraltrivia Did you manage to find a solution? or any tips to change things?

    Thread Starter laural123

    (@laural123)

    Found out that it is an Automate issue ??

    FIX:

    If you have customized your WooCommerce email template using a plugin like MailPoet, you may notice that these changes are not reflected in your AutomateWoo emails. This is because, by default, AutomateWoo emails use the original default WooCommerce transactional email template, without any modifications from customizer plugins like MailPoet.

    To make your AutomateWoo emails inherit the changes you made using MailPoet, you would need to manually override the default WooCommerce email templates with the modified versions. This can be done by copying over the template files from MailPoet’s custom template folder and pasting them into the appropriate directory in your active theme.

    Alternatively, you can create a custom template for your AutomateWoo emails, as described in the AutomateWoo documentation. This way, you can ensure that all your emails, both WooCommerce transactional emails and AutomateWoo emails, use the same custom template and are styled consistently.

Viewing 4 replies - 1 through 4 (of 4 total)
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