Mailpoet emails do not display images

Hi @fmarzocca,

All MailPoet’s newsletter do not contain images, but only links to the images.

Sorry to hear that. Can you please confirm it happens on multiple email clients (i.e.: Outlook, Gmail.com, Hotmail.com)? Or does it happen only in a particular email client?

If you can’t see the images when checking the email on any email client, there are some known issues:

– if you’re referring to background images, we’re aware they are not supported by some email clients. You can refer to this article: https://kb.mailpoet.com/article/261-add-a-background-image-to-your-newsletter

– this could be related to your server/CDN configuration or is a Google Image Proxy issue. If you’re using Cloudflare, would you mind disabling it and check if it works?

– SVG images are also not supported by all email clients. If that’s the case, we recommend switching to a .JPG or .PNG image format.

Hi, thanks for answering.
I have tested it in GMail, Thunderbird and ProtonMail. All of them do not display the images (not background, but featured images), but they show a request for the user to authorize image displaying from the recipient. But the recipient is the same I was using with tho old product, so it should already be authorized!

Not using Cloudflare. The server is on an hosting provider (Aruba Italy). No SVG images, just jpg.

I am using your sending method.

I definitely can’t use this plugin if I cannot show images to users…

For instance: I have set GMail to “Always display external images”, but those from MailPoet newsletter are not shown anyway.
In GMail settings I am reading: “Note: If Gmail thinks a sender or message is suspicious, you won’t see images automatically. Instead, you’ll be asked if you want to see the image.”

So, are MailPoet’s newsletter considered “suspicious”?

• This reply was modified 3 years, 6 months ago by fmarzocca.

Hi there @fmarzocca,

It may happen if these providers are classifying your emails as dangerous based on a lot of factors, such as the reaction of other users to similar emails sent from you, missing DKIM records, etc.

Please use the exact same newsletter for spam score testing: https://kb.mailpoet.com/article/147-test-your-spam-score-with-mail-tester

Please do let us know if you need any clarification on the results! You can share a link here.

Cheers!

It gives me 73%. The emails I am sending with MailerLite are all displaying images.
I think I quit with MP.

• This reply was modified 3 years, 5 months ago by fmarzocca.
• This reply was modified 3 years, 5 months ago by fmarzocca.