MailPoet does not send Mails after “purchased this product”

Hi there @tzickitzacka,

Please note that WooCommerce emails will only send if the customer is in “Subscribed” status. There’s more information about this in our documentation here:
https://kb.mailpoet.com/article/277-woocommerce-automatic-emails

WooCommerce Automatic emails created with MailPoet will be sent only to “Subscribed” users. If they’re still “Unconfirmed”, the email will be scheduled but not sent until they confirm their subscription via email (if double opt-in is enabled).

Also, the emails will be triggered only if the order status is “Processing” or “Completed”.

Is the email address you placed the order with currently in “Subscribed” status? And is the order in “Processing” or “Completed” status?

Hi there @tzickitzacka,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

I have the same problem. Users are Subscribed. Order is Processed or Completed. MailPoet still doesn’t send email after costumer purchases product.

Please help.

• This reply was modified 2 years, 6 months ago by polipaius.