Mailpoet delete subscribers automatic

  • Resolved stquadricromia

    (@stquadricromia)


    1 year, 10 months ago

    Hi I have a problem with a customer.
    Some users are automatically logged out of the program without any logic. I set the cancellation after 12 months of inactivity, but I’ve only been using the plugin for a few months. What could it be?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Fernando M. a11n

    (@fernmed)

    Hello @stquadricromia,

    Thanks for contacting MailPoet!

    Some users are automatically logged out of the program without any logic. I set the cancellation after 12 months of inactivity, but I’ve only been using the plugin for a few months. What could it be?

    Can you confirm what you mean by “logged out of the program” ? Are they no longer logged into your site, or are they being automatically unsubscribed from your mailing list? Depending on which of the two is happening, we can go through some suggested troubleshooting steps with you.

    Looking forward to hearing back!

    Hi there @stquadricromia,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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