Mailpoet 2 was so much better

@stvnalln can you list the main reasons you decided to switch?

We’d like to learn from your experience.

@mailpoet In short – My clients were not happy, which forced me to look for alternatives and, there are far better options available of which MailPoet 3 can match.

I suggest instead of asking customers for insights, you look at what else is out there and you better them.

Steve, thanks for the response. It’s still quite elusive. ??

We would move out of WordPress tomorrow if we wanted to copy our competitors. ??

I’m still interested in poking your mind for honest straightforward feedback over a short call. If you’re interested, email me at kim at our domain.

– Kim

I though his comments were succinctly on target. First study your competition among word press newsletter plugin options, since they offer better value, better features and better upgrade options.

Free advice: when you upgrade a product, you add more and better features, not take away essential features and capabilities from the basic version that preceded it. You don’t throw your users into a confusing pit of chaos caused by your poor decision making and mistakes that threaten their relations with their clients. Go easy. Be careful. Take it one small step at a time, offer options that fit the needs of users and stop throwing logistical hurdles in front of those that desperately want to like your product and recommend your brand to others.

@mailpoet No, I’m not interested helping you. In the same way MailPoet where not interested in assisting me by refunding or crediting the unused MailPoet 2 PREMIUM PLUGIN ONLY fee I’d paid. Then 2-3months later, when we were being told to upgrade to MailPoet 3 then meant we were forced to purchased purchase PREMIUM + SENDING SERVICE.

And, when we were requesting a feature which allowed a user to manage their subscription in an account page using a short-code instead of linking directly from the email every-time it took you guys over 6 months to create that feature. How on earth were we to prepare for GDPR.

@mailpoet as you are pushing more for feedback here it is – In my opinion, now that I have found an alternative, which far better in every way, coupled with your poor customer service you’d not be missed if you did move out of WordPress. Not by me anyway.

• This reply was modified 6 years, 4 months ago by stvnalln.

Great! Then there’s nothing to discuss anymore here. I did remove the conversation about the other plugin as that has no place in that review.

I’m closing this review as it’s no longer productive.