Mailjet doesn’t sync when update user email

  • bwtad

    (@beawolftraining)


    5 years, 3 months ago

    Hello,

    I have a problem. I have installed Mailjet for wordpress, set my account, and make initial sync. All is OK !

    But when there is an email update of a user, old email is well deleted of the list but the new one is not added.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Mailjet

    (@mailjet)

    Hi, thanks for reporting that. I’m not sure that the plugin handles email changes at the moment. We will check if we can catch the email change and sync the new email.

    Plugin Author Mailjet

    (@mailjet)

    Hello @beawolftraining,

    Sorry for the delay. I’ve been able to test the above mentioned update and it seems that the plugin adds the new updated email address to the contact list.
    I performed the change within the WordPress admin panel. After saving the user profile I was able to find the new email address inside the connected Mailjet contact list.

    Please can you share the exact steps that you did in order to try to reproduce the issue?

    Thread Starter bwtad

    (@beawolftraining)

    Hello,

    Thanks for your reply.
    I test again this morning, and it didn’t work. This is how I proceed :
    – Reinstall mailjet plugin and make initial sync with “mytestlist”
    – I have 2 users : [email protected] and [email protected], both are well synchronized
    – With admin user, I update in the back office, [email protected] to [email protected]
    – Check on mailjet site, in the log of “mytestlist”, there is only : 1 email deleted. [email protected] doesn’t appear

    Plugin Author Mailjet

    (@mailjet)

    Hi, inside the user profile edit form, there is a checkbox “Subscribe to our newsletter”. It should be marked before saving the new email address.

Viewing 4 replies - 1 through 4 (of 4 total)
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