Mailin plugin keeps loosing its API token/forms and all its configuration

  • This plugin is experience the weirdest problems I have ever seen on wordpress.
    After setting it up correctly the forms are disabled, so i go and check the configuration and after a few days the API key configuration is gone.

    It is as if the plugin deletes the information or the integration/api key or something is reset.

    Is this something that anyone has seen with this plugin?
    Is there any part of the code that could cause the problems?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Brevo

    (@neeraj_slit)

    Hi @bizmatebiz,

    Thank you for your message. So we can look into this for you please create a support ticket through your Sendinblue account or email us at [email protected] and provide us with admin access to your WordPress account (login url, username and password).

    We look forward to hearing from you and assisting you with your request.

    Best regards,

    Plugin Author Brevo

    (@neeraj_slit)

    Hi @bizmatebiz

    Hope you are doing well! My name is Rashi and I am following up on the issue reported.

    We have released a new version of the plugin which would resolve the issue you’ve have been facing. Could you please update the plugin and test again?

    In case the issue still persist, please create a support ticket through your account or email us at [email protected].

    Regards,

    • This reply was modified 3 years, 10 months ago by Brevo.
    Thread Starter bizmatebiz

    (@bizmatebiz)

    Hi Rashi

    Your code is still using transients to store options. This is not a good solution as transients are just meant to be as the word says “transitional” so temporary.

    I am testing 3.1.2 and when i try to manage the configuration, for instance the list selected for the subscription, it gets stored in a transient.

    Infact your codebase is full of transients usage for things that should not be transient at all.

    I dont see how the last version fixes the bug

    Plugin Author Brevo

    (@neeraj_slit)

    Hello,

    Thank you for your reply.

    I will need to have our technical team take a closer look into this.

    We beg you to reach out to us through our support platform https://account.sendinblue.com/support or through this contact form?https://www.sendinblue.com/contact/ attaching screenshots of the errors you are getting and also providing stage credentials to be able to access the plugin directly on WP and debug if necessary.

    Looking forward to your reply.

    I have an issue that may be related to this topic : I have lost a form after logging out from the plugin.

    Is there any way I can recover it ?

    @bizmatebiz could you elaborate on this transient thing ? Is it stored the browser’s storage or something like that ?

    Thread Starter bizmatebiz

    (@bizmatebiz)

    @purritz transients are temporary pieces of information stored in WordPress through the user of transient functions. Most likely they have a bug somewhere or you have erased the Mailin configuration or settings on your account.

    I have not seen this problem anymore but I m running version 3.1.2 and latest is 3.1.6 so you might want to update it if yours is older

    Thank you for the info.

    Indeed, the issues seem unrelated.

Viewing 7 replies - 1 through 7 (of 7 total)
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