Mailgun Api – Reply-to not set?

  • Resolved torbent

    (@torbentschechnegmailcom)


    4 years, 7 months ago

    Hello,
    I use WPForms together with WP Mail SMTP and I am connected to my Mailgun account via WP Mail SMTP.

    When eMails are sent via Mailgun, the Reply-To is not set to the field from my Form. However, when I remove the Mailgun integration in WP Mail Smtp and send the contact form again, I can clearly see that the Reply-to field is set.

    Does WP Mail SMTP does not set the Reply-To correctly in the Mailgun API connection?

    https://documentation.mailgun.com/en/latest/api-sending.html#sending

    -> h:X-My-Header h: prefix followed by an arbitrary value allows to append a custom MIME header to the message (X-My-Header in this case). For example, h:Reply-To to specify Reply-To address.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Gregor Capuder

    (@capuderg)

    Hi @torbentschechnegmailcom,

    I’ve tested our Mailgun mailer via a contact form with a reply-to field set and the reply-to header was present in the delivered email.

    We are using the h:Reply-To parameter when sending the request to Mailgun.

    Which version of the WP Mail SMTP plugin are you using?
    How did you define the reply-to field in the WPForms plugin?

    Take care!

    Thread Starter torbent

    (@torbentschechnegmailcom)

    Hello Gregor,
    I am using 1.9.0 of WP Mail SMTP and 1.6.0.1 of WP Forms.

    The setting in WP Form is just set to this: https://drop.torben.me/Screen-Shot-2020-04-24-08-29-53.png

    I used Mailtrap to capture an email, and I could clearly see that the reply to was set correctly. However in Mailgun I do see this and this puzzles me:

    In the tab MIME type i do see this: https://drop.torben.me/Screen-Shot-2020-04-24-08-32-55.png So here, a reply to is set correctly. But when I look into the message details I do see this:

    
{
	"tags": [],
	"timestamp": 1587570557.92336,
	"storage": {
		"url": "https://sw.api.mailgun.net/v3/domains/xxxxxx.com/messages/U2LAOW9ZA==",
		"key": "AgEFf5KJKZ60U2LAOW9ZA=="
	},
	"log-level": "info",
	"id": "g2Ewt6GvsfZvC6wxQ",
	"campaigns": [],
	"user-variables": {},
	"flags": {
		"is-routed": false,
		"is-authenticated": true,
		"is-system-test": false,
		"is-test-mode": false
	},
	"recipient-domain": "xxxxxx.com",
	"envelope": {
		"transport": "smtp",
		"sender": "[email protected]",
		"sending-ip": "209.61.151.227",
		"targets": "[email protected]"
	},
	"message": {
		"headers": {
			"to": "[email protected]",
			"message-id": "[email protected]",
			"from": "Studio <[email protected]>",
			"subject": "Betreff: Bestellung 146317 erg?nzen"
		},
		"attachments": [],
		"size": 20076
	},
	"recipient": "[email protected]",
	"event": "delivered",
	"delivery-status": {
		"tls": true,
		"mx-host": "aspmx.l.google.com",
		"code": 250,
		"description": "",
		"session-seconds": 5.416873931884766,
		"utf8": true,
		"attempt-no": 1,
		"message": "OK",
		"certificate-verified": true
	}
}

    And here no reply-to is mentioned. My customer uses a google group where all of these contact requests are sent to and they say, that hey can’t answer to the emails as there is no reply-to being set.

    Plugin Author Gregor Capuder

    (@capuderg)

    Hi,

    From the above screenshots for WPForms setting, it looks like you have the “from email” and “reply-to” set to the same field {field_id="2"}. Maybe Mailgun just eliminates the “reply-to” header, if it is pointing to the same email address as the “from email”?

    Also, I don’t think you should have the “from email” set to a dynamic email address. The emails should be sent from your registered email address in Mailgun. You can configure that in the WP Mail SMTP plugin settings: define the “from email” (the one registered in Mailgun) and then enable the “force from email” checkbox.

    Have a nice day!

    Hi @torbentschechnegmailcom – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation

Viewing 4 replies - 1 through 4 (of 4 total)
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