Mailerlite pop-up not showing

  • Resolved xrys

    (@xrys)


    1 week, 3 days ago

    Hi there! The Mailerlite pop-up form isn’t being displayed even though it’s activated.

    I’ve been told from their support team that an additional JavaScript snippet associated with a different MailerLite account is preventing the popup from displaying correctly. They recommend reviewing the website’s code and removing this snippet.

    However, I don’t know how to do that. Can you please help?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author MailerLite

    (@mailerlite)

    Hi!

    Thanks for reaching out!

    You need to look for the snippet code installed in your website, but in case you are not able to do so, to help you out, we’ll need to gather some sensitive information that we can’t handle here on the forum, like temporary login details. Could you please get in touch with us directly?here?

    Thank you!

    Thread Starter xrys

    (@xrys)

    Hi! Yes, I’m aware I need to edit the snippet code installed on my website. However, I don’t know how to do that since I built the website myself and don’t have a web developer.

    I’ve just sent you an email at [email protected].

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.