Mailer: Other SMTP SMTP Error: Could not authenticate.

  • Resolved francoisito

    (@francoisito)


    6 months, 1 week ago

    After noticing that I had not received any message from my website’s contact form for a few months, I looked into the WP Mail SMTP section and saw there are 84 error events starting March 14. The source is mostly from WPForms Lite (my contact form) but some are from Wordfence Security, WP Core, and WP Mail SMTP. What could have possibly triggered these errors, how do I solve it, and are the messages that weren’t forwarded to my email lost, or are they retrievable?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter francoisito

    (@francoisito)

    I just realized I changed host for my website and forgot to change the SMTP host in the form settings.

    Now my only question is: IS THERE A WAY TO RETRIEVE THE MESSAGES THAT WERE NOT DELIVERED?

    Plugin Support Darshana

    (@darshanaw)

    Hi @francoisito,

    Thanks for reaching out! I’m glad to hear that you were able to identify the issue and resolve it.

    I apologize, but the WP Mail SMTP Lite version does not have a feature to store email logs. However, some form plugins may have a feature to store form submission entries. You can check the documentation of the form plugin you are using to find more details about that.

    I hope this helps. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Mailer: Other SMTP SMTP Error: Could not authenticate.’ is closed to new replies.