Mailchimp will not connect to my site

  • Resolved TheWebsiteWordsmith

    (@thewebsitewordsmith)


    6 years, 5 months ago

    I was having trouble with WooCommerce not synching with Mailchimp so I tried resynching and that didn’t work. Then I tried disconnecting my site and reconnecting, but now it won’t reconnect.

    I’ve tried uninstalling and reinstalling the plugin. I’ve verified with my web host that my site meets the listed parameters. And I’ve disabled the caching plugin I was using on my site. I saw the thread about ‘http_worker_lock’ but I tried using that Transient Manager plugin to find it and it wasn’t listed.

    I’ve reached the limit of my technical abilities. What do I do next?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support khungate

    (@khungate)

    Hi @thewebsitewordsmith, Sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

    – What plugin version are you using?
    – Who is your hosting provider and can you check to see if they block access to the admin-ajax.php file for any reason?
    – What PHP version are you using and what is the memory limit is set to?
    – Is there any logging errors in the plugin’s logs tab (when it’s set to standard or debug)?
    – Do you have any caching plugins or services running?

    Thanks in advance for these details. I’ll keep an eye out for your reply.

    Thread Starter TheWebsiteWordsmith

    (@thewebsitewordsmith)

    Hi khungate,

    – Version 2.1.11
    – InMotion Hosting and no they do not block access to the admin-ajax.php file in any way
    – PHP version 7.0 Currently the memory is limited to 512M.
    – The Log looks like it has a lot of errors. Mostly I see Resource Not Found. What other bits of info do you need from there?
    – I have deactivated my caching plugin but it is still installed

    Plugin Support khungate

    (@khungate)

    Thanks, @thewebsitewordsmith, I appreciate the info. back. With your host, is it on a shared hosting environment? If so, can you try a fresh uninstall/reinstall and see if you’re still having the same problem?

    Thread Starter TheWebsiteWordsmith

    (@thewebsitewordsmith)

    Ok. It looks like it worked this time. Thanks.

    Thread Starter TheWebsiteWordsmith

    (@thewebsitewordsmith)

    One other questions, though. Can I turn my cashing plugin back on?

    Plugin Support khungate

    (@khungate)

    @thewebsitewordsmith, yes, you should be able to do that at this time. However, if you have the ability to set up page rules within the plugin I’d recommend turning off caching for the checkout page and the admin area.

Viewing 6 replies - 1 through 6 (of 6 total)
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