MailChimp tick box shows on checkout even if disabled on Event

  • Resolved ordtheo

    (@ordtheo)


    1 year, 3 months ago

    The MailChimp extension enables a tick box to appear on an Event when a user checks out.

    As per my support ticket already logged this facility is not working for me and the issue remains ??

    However this report is about another issue with the MailChimp extension… With the extension active if I go to Event Settings for an Event and then the MailChimp section there’s a tick box option to “Enable MailChimp”. If I tick this a bunch of other fields appear to enable me to specify the List in question to which users should be subscribed.

    The problem comes if I then subsequently decide that I don’t want to enable MailChimp for this Event. Ie I want the Mailing List subscription tick box to NO LONGER appear when someone goes through the process to buy a ticket for this Event.

    I would expect to simply go back to Event Settings for the Event and then in the MailChimp section untick the tick box option for “Enable MailChimp”.

    However, when I do this and save the record, the Mailing List subscription tick box STILL appears when someone goes through the process to buy a ticket. I can’t now make it go away.

    This issue is present with all of my active Events (I.e. it’s not restricted to one Event). And it’s repeatable on demand.

    The inability to remove the mailing list tick box is doubly frustrating at the moment since as the subscription facility is broken (as per my existing ticket) I can’t stop users from believing that they’re signing up when they’re not ??

    Help please.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support EventPrime Support

    (@eventprimesupport)

    Hello,

    Thank you for reporting the issue and our sincere apologies for the inconvenience.

    Our development team is investigating the reported issue, we will resolve it on priority and provide you with a fix soon in our upcoming releases.

    We appreciate your continued support.

    Thread Starter ordtheo

    (@ordtheo)

    Hi. Any update on this one? Or my related support ticket concerning the issue that the MailChimp subscription facility isn’t working? Thanks.

    Plugin Support EventPrime Support

    (@eventprimesupport)

    Hello @ordtheo,

    We are pleased to inform you that the issue has been resolved, and it has been addressed with our latest update.

    Thank you for your patience and support during this time.

    Thread Starter ordtheo

    (@ordtheo)

    Hi

    I’m afraid that the issue as described is still present on my site ??

    Specifically, if I go to the Event Settings for an Event and then in the MailChimp section untick the tick box option for “Enable MailChimp” (having previously had it ticked), the user still sees the Mailing List subscription tick box when purchasing a ticket. They shouldn’t do – the box is now unticked.

    But, far more importantly, the actual KEY issue still remains, which is that the tick box doesn’t actually work for me. If a user ticks it, their email address doesn’t get added to my MailChimp list when they finish their purchase.

    Note: I also have a standalone MailChimp subscription facility on the site, using a MailChimp for WordPress Form, and this works as expected.

    Plugin Support EventPrime Support

    (@eventprimesupport)

    Hello @ordtheo,

    Thank you for your patience with this issue and we apologize for the inconvenience caused.

    We would like to inform you that the resolution will be included in our upcoming release and we will notify you once the fix is live.

    We truly appreciate your support and understanding during this time.
    If you have any further questions, please feel free to contact us.

Viewing 5 replies - 1 through 5 (of 5 total)
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