Mailchimp not syncing orders

Hi there, we’ll be glad to take a look here at the plugin team. No two WordPress installs are the same and various factors can contribute to a sync failing. Basic troubleshooting starts with verifying the following information about the plugin and your WordPress environment.

• What are the versions of PHP and the plugin? Are they up to date?
• Are there a large number of plugins being used? If so, it may be necessary to increase the memory limit on the hosting server (1GB for example) to accommodate the initial sync.
• You may need to activate WP CRON or consider using the CLI option.
• The server is using a cache such as Redis, Memcached, etc. You may need to exclude a route path for the plugin.
• If you are using a shared hosting environment, consider switching over to a server stack with a dedicated IP address.
• Your server may be getting?blocked by Akamai, Mailchimp’s API service.
• There could be a plugin conflict and you can test for conflicts by following this guide, WooCommerce: Fixing Theme and Plugin Conflicts:?https://docs.woocommerce.com/document/how-to-test-for-conflicts/
• Lastly, there could be an issue with the Action Scheduler that processes jobs inside of WordPress/WooCommerce to Mailchimp. We can look at that separately if any of the above do not resolve your issue.

Let us know if any of the above solutions work, if not we can try to enable the?Remote Diagnostics?feature found in the plugin’s Settings tab.

Hello, we recently updated the plugin to version 3.7, which could potentially address issues similar to yours. While it’s not a guaranteed fix, we recommend giving it a try at your earliest convenience. It might be most effective to completely remove and then reinstall the plugin. If you still encounter any problems, please don’t hesitate to get in touch with us for further assistance and troubleshooting support.

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.