Mailchimp for WooCommerce traffic source

Hi @veniro

Do you mind turning on remote diagnostics so that we can take a look?

Enable the?Remote Diagnostics?feature found in the plugin’s Settings tab. This allows the Mailchimp for WooCommerce development team to diagnose and fix the issue remotely.

When you say, but now. traffic? Are you saying you are not or are seeing traffic from Mailchimp? We look forward to hearing from you.

Let us know when you have turned on the remote diagnostics and include the url in your response. We look forward to hearing from you.

Hi there! We haven’t heard from you – But I wanted to make sure you get the assistance you need

The issue you’re encountering with traffic from Mailchimp not being synced with WooCommerce might be related to several factors. To diagnose the problem, you should:

1. Verify that the Mailchimp for WooCommerce plugin is correctly installed and up to date. This ensures the latest features and fixes are in place .
2. Confirm if the customer opted in for marketing at checkout, which is required for the sync to occur. In WooCommerce, this would be indicated by mailchimp_woocommerce_is_subscribed being set to 1 in the order’s custom fields section .
3. Ensure that your Mailchimp Audience does not have double opt-in enabled without your knowledge. If enabled, users must click the opt-in email to be added as subscribers to your Audience, which might be causing a barrier to sync traffic source data .
4. Check for any required fields in your Mailchimp Audience that might not be getting submitted from your WooCommerce store – if FNAME and LNAME are required in Mailchimp, for instance, but not provided in WooCommerce, the sync might fail .
5. Confirm that the email addresses of the customers are not deleted from Mailchimp or are not being caught by spam filters, as this can also cause sync failures .
6. A forced resynchronization from the plugin’s syncing page may address the issue if all settings are correctly configured but the data is still not syncing .
7. If you are using filters in your store that might be blocking the mailchimp_allowed_to_use_cookie with the term mailchimp_user_email, this could affect the tracking of users and subsequently the traffic source data. Make sure to allow this cookie to track revenue and user behavior properly since version 2.8 of the plugin detects “last click” from the API as an alternative in case cookies don’t capture the necessary data .

If you have gone through these steps and the issue persists, it could be indicative of a more complex problem possibly involving your website’s specific configuration or an unanticipated conflict. In such cases, you might want to reach out to Mailchimp support directly for assistance or consider technical support that can look into your specific setup.

But we are still here if you enable remote diagnostics.

@veniro if you’re trying to sync over a custom field to Mailchimp, that can be done using our custom hooks. This wiki page in particular can be used when an order is being submitted. If you have this custom field you can access this information and return it as a merge field.