Mailchimp for Woocommerce has not added the webhook to Mailchimp, visit the…

@thewebsmiths interesting – what’s happening is the plugin is trying to register the webhook to be attached to your domain, but for some reason the endpoint isn’t reachable. We’re adding the REST endpoint:

mailchimp-for-woocommerce/v1/member-sync

which should be reachable with authorized requests. The only thing that I can think of is that maybe you need to clear your cache or possibly add an entry to ignore caching on the plugin’s API endpoints to get it to pick up.

Can you please confirm that you’ve tried clearing any object cache and retry that again please?

Hi @ryanhungate

Thank you for your reply.

We have no caching on this site.

@thewebsmiths would you please go to the plugin settings and toggle the “Enable support” option? We’ll want to do a small amount of digging into this for you to see if anything pops out to us.

• This reply was modified 2 years, 4 months ago by Jan Dembowski.
• This reply was modified 2 years, 4 months ago by Jan Dembowski.

Hi @ryanhungate

This is now activated

Thank you

@thewebsmiths can you please “save” your “Audience Settings” in the plugin for me and report back after that’s been done? I wonder if this will resolve your issue.

@ryanhungate, I’ve saved the Audience Settings but still have the message.

I did save these settings initially, prior to hitting ‘Resync now’ (which took an evening!).

@thewebsmiths we’re looking into this issue right now. You’re actually not alone – there’s a few others that have reported something very similar. Good news is that we’re sure we can resolve after a little back and forth.

Can you please verify the “permalink settings” you have in your wordpress install? That might help us get this resolved quicker.

Hi @ryanhungate

Good to hear, thank you for your attention.

Permalink settings are as follows:

Common settings: Post name

Optional
Product category base: product-category
Product tag base: product-tag

Product permalinks
Custom base: /product/

@thewebsmiths ok – can we try doing something here to reset the table?

Please go to your /wp-admin/options.php file.

Look for mc-mailchimp_webhook_url and blank it out.

Look for mailchimp-woocommerce-registered_webhooks and blank it out.

Save your wp-options.

Then go back and re-save your Audience settings.

Please do let me know if that works.

@thewebsmiths ^^ PLEASE IGNORE THIS LAST POST ^^ i can’t delete it for some reason… unfortunately saving the admin options page does something which I can’t figure out – but leaves the plugin in a strange state.

I’m going to just suggest that we do an Uninstall -> Reinstall here.

It’s typically the last thing that I would recommend and wanted to try to get around it without doing that – but in this case I think it’s the easiest path to get what we need done.

Can we please try that now?

• This reply was modified 2 years, 4 months ago by ryanhungate.

Hi @ryanhungate

I’m away from the desk now until the morning (UK time) but will give it a go then for you. Are we likely to have to reconnect the MailChimp account or should the settings be retained?

Thanks
Steve

@thewebsmiths when disconnecting and reconnecting you will be starting from scratch. If you would prefer we can try to do things a bit differently – but we may need to run some PHP commands if you have the ability to do so. Let me know when you’re back at the computer and we can discuss the options in further detail before doing that.

Thanks @ryanhungate

I’ll let you know when I’m back at the desk, it’ll be around 10am UK time (10 hours from now).

Much appreciated

Hi @thewebsmiths thanks for your patience while we researching this a bit more.

We think a uninstall & reinstall would fix the problem. But, we realize this may result in waiting for another sync to complete. If you’re comfortable facilitating, you can try deleting the option mc-mailchimp_webhook_url. This can be done by deleting it manually from the DB or running the PHP command <?php delete_option( 'mc-mailchimp_webhook_url' ); ?>. Once that’s complete, resave the Audience and you should be all set.

Please let us know if this resolves everything.

Hi @khungate

Should a simple uninstall and install resolve the issue or will I also need to delete the option mc-mailchimp_webhook_url?

Is there anything I need to do before uninstalling: a ‘remove all plugins data on uninstall’ type option or anything?

Thanks
Steve