Mailchimp for Woocommerce causes failure in the payment

  • Resolved marjoleinm

    (@marjoleinm)


    2 years, 3 months ago

    Whenever a customer subscribes for the newsletter via Mailchimp for Woccommerce the payment fails: 

    2022-08-24T11:27:14+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Single_Product starts in 5 seconds :: obj_id 4540
2022-08-24T11:27:14+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Single_Product starts in 5 seconds :: obj_id 4539
2022-08-24T11:27:27+00:00 NOTICE product_submit.success :: addStoreProduct :: #4540
2022-08-24T11:27:28+00:00 NOTICE product_submit.success :: updateStoreProduct :: #4539
2022-08-24T14:43:10+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Cart_Update queued :: obj_id 79bd3d5703ec7c03c00b18dda27ae625
2022-08-24T14:43:13+00:00 ERROR abandoned_cart.error :: email: [email protected] :: attempting product update :: A product with the provided ID does not exist in the account for this list.
2022-08-24T14:43:14+00:00 NOTICE product_submit.success :: addStoreProduct :: #4171
2022-08-24T14:43:15+00:00 NOTICE abandoned_cart.success :: email: [email protected]
2022-08-24T14:43:15+00:00 NOTICE cart.member.updated :: Updated [email protected] subscriber status to transactional and language to nl
2022-08-24T14:43:55+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Single_Order starts in 90 seconds :: obj_id 10271
2022-08-24T14:45:30+00:00 NOTICE order_submit :: #10271 has a financial status of pending and was skipped.

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Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter marjoleinm

    (@marjoleinm)

    Working with Payment Plugins for Strip Woocommerce

    Plugin Support khungate

    (@khungate)

    Hi there, sorry to hear you’re having issues with the plugin, we want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

    – What plugin version are you using?
    – What version of PHP are you using?
    – Can you enable Remote Diagnostics from the plugin’s Settings tab so we investigate further? Please furnish your store URL as well.

    Thanks in advance for these details. I’ll keep an eye out for your reply.

    Plugin Author ryanhungate

    (@ryanhungate)

    @marjoleinm the orders being handled that are in a “pending” status will not pushed to Mailchimp unless it was previously pushed. This means “new orders” in that status will not make it over.

    In order for these orders to get pushed, you might be missing something with your payment gateway updating the orders to a proper paid status?

    Our plugin “reacts” to your e-commerce activity by queuing up jobs after the fact, we don’t actually prevent anything from happening. Is this Stripe plugin in “test mode” Do you have “completed orders” in your WooCommerce dashboard or are they pending?

    Plugin Support khungate

    (@khungate)

    Hi @marjoleinm, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 4 replies - 1 through 4 (of 4 total)
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