Mailchimp Connection Broken

  • Resolved simonbbs

    (@simonbbs)


    2 years, 4 months ago

    Hey Guys!

    Since we updated the site to Mailchimp for WooCommerce v 2.7.1 we are seeing an issue with our Mailchimp for WooCommerce connection.

    We only just noticed it but since we ran that update on Wednesday the Mailchimp for WooCommerce logs are filled with errors that look like this:

    2022-07-22T00:00:24+00:00 NOTICE product_submit.error :: addStoreProduct :: #131002 :: Error Code 404 :: Resource Not FoundThe requested resource could not be found. on 2231 in /wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

    I checked the logs from prior to us updating the plugin, and that error does not exist.

    It looks to me like this error has been caused by the upgrade to 2.7.1, however, from looking at the support forums it sounds like this upgrade should’ve FIXED that issue.

    We are in the process of rolling back to the previous version, and I will follow up here when I can confirm or deny if the rollback fixed things for us.

    As of now on version 2.7.1, none of the information from the site is getting passed to Mailchimp.

    Thanks so much!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ryanhungate

    (@ryanhungate)

    @simonbbs that’s a little odd but has been known to happen from time to time typically when databases are moved to a staging environment and possibly disconnecting the plugin where it deletes your store in Mailchimp.

    I would simply save your settings for the “store info” and then if you’re not in a spot where it’s syncing, possibly click the resync button.

    Let us know if you need any help after this has been completed. Also we pushed 2.7.2 but nothing in that release would be impacting this problem.

    Look forward to your response

    Plugin Support khungate

    (@khungate)

    Hi @simonbbs, we just wanted to check back with you to see if this was still a problem with our latest plugin (v2.7.2 at the time of this post). Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.

    Plugin Support khungate

    (@khungate)

    Hi @simonbbs, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Mailchimp Connection Broken’ is closed to new replies.