Mailchimp audience, group & sub-group

  • Resolved Rose

    (@va-cape)


    3 years, 11 months ago

    Hi,

    Help needed with Mailchimp…I have tried to get a new member to show up correctly in Mailchimp under a specific sub-group of a group in an audience but no matter how I put in the text for this in the appropriate field on the membership level…the new member is not added to Mailchimp.

    The only way that works is with the audience name on its own.

    The formats I have used are below:
    Name of Audience (this works perfectly)
    Name of Audience | Name of Group (this doesn’t work)
    Name of Audience | Group Name, Sub Group Name (this doesn’t work)

    Any help with getting this to connect and show up in Mailchimp will be appreciated.
    Thank you!
    Michele

Viewing 4 replies - 1 through 4 (of 4 total)

  • Thank you Michele for reaching out to us. I have submitted a message to the developers to investigate further your issue.

    kind regards

    Thread Starter Rose

    (@va-cape)

    Great! Thank you.

    Hi @va-cape,

    I’ve been battling with the same issue as you, but have managed to get it working.

    First of all, I thought that entering the values for [Audience | GroupName] entered in ‘WP Membership > Membership Levels > MailChimp List Name’ would automatically create the MailChimp group for me. It didn’t, and I failed to register with MailChimp.

    Secondly, I deleted the [Groupname] suffix from above – and this time was able to successfully create an entry in the MailChimp Audience. I then deleted that entry and tried again with groups.

    I followed THIS GUIDE and used the RADIO BUTTON option to create a Group with 2 SubGroups. I then re-entered the [Audience | SubGroupName] against ‘MailChimp List Name’ and registered for a third time.

    This time, I failed to create an entry in MailChimp – but the WP Membership DEBUG log informed that because I had PERMANENTLY DELETED my previous MailChimp entry, I couldn’t re-register with that email.

    Finally – I re-registered with a different email address, and this time an entry was successfully added to the MailChimp Audience, with the SubGroup status correctly assigned.

    In summary:
    – groups must exist in MailChimp first for the suffix method to work, and only use SubGroupName
    – once a MailChimp entry is deleted, that email is barred

    Hope this helps.

    • This reply was modified 3 years, 11 months ago by MikeCooter.
    Thread Starter Rose

    (@va-cape)

    Hi @mikecooter,

    Thanks for your input.
    I created a new API which has solved the issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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