Mailchimp API with Otter Blocks Contact Form

  • Resolved gary_rozanski

    (@gary_rozanski)


    1 year, 1 month ago

    Hi, I am currently in the process of setting up a new site and using the Otter Blocks Contact Form block to capture email addresses. I am using the Mailchimp marketing integration so that it also feeds into mailchimp. I have the API from Mailchimp set-up, and when I do a Test Service, the Otter-Form email appears in Mailchimp successfully, however, no email is sent to the Admin of the site which is set-up (I use SMTP2Go as my SMTP server). When I try to send a test email to the Admin in the Advanced section of the block – the test email arrives at admin.

    Now my real issue though, when I go to the live site and complete the Contact Form, the admin receives an email to say that the contact form has a new submission BUT mailchimp does not receive any new subscriber. I cannot for the life of me figure out where things are going wrong.

    In the Marketing Integration, I have also tried the Action: Default, Subscribe and Submit & Subscribe without any change of outcome.

    Both components seem to work in test mode, but not live mode. Am I missing something stupid?

    • This topic was modified 1 year, 1 month ago by gary_rozanski. Reason: added new information
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  • Plugin Support AndreeaR

    (@andreearadacina21)

    Hello @gary_rozanski,

    I’m sorry for the delay in addressing your concern.

    Upon reviewing your ticket some time ago, I ran additional tests and successfully replicated the issue. In the process, I identified some areas for improvement. I have forwarded this to our development team, and they are actively working on resolving it.

    Thank you for being so understanding, and we appreciate your patience.

    Please let me know if you have any further questions or if there’s anything else I can assist you with.

    Andreea

Viewing 1 replies (of 1 total)
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