Mail sent with plain text from woocommerce mail settings

  • HI!
    I set up some emails with your plugin, but my customers (and shop manager) keep receiving a wrong email: the content are the same from woocommerce mail setting, while the layout seem to be plain html text.
    The only mail that doesn’t have this problem is password reset.
    In woocommerce mail list I noticed that all of the mail are disabled (for unknown reason), as you can see here, and when I try to activate them it doesn’t work and stay deactivated.
    Could it be this the cause? How can I resolve this issue?

    Also I would like to add to my new order mail template if a customer is returning or new.
    Is it possible to achieve that by shortcode?

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support angelagrey

    (@angelagrey)

    Hi,

    Thank you for reaching out to us.

    I’m sorry for this delay reply. May I know how is the issue now?

    If they remains:

    For email being inactive and plain text, I doubt it’s a conflict. Please regard this WooCommerce documentation to test it out.

    For adding to new order email template if a customer is returning or new, what would you like to add to the “New order” email template?

    Best regards.

    • This reply was modified 1 year, 9 months ago by angelagrey.

    I am facing the same issue. I deactivate all plugins except woocommerce and checked but nothing solved the issue. The template are getting automatically deactivated. How to solve the issue? Please help.

    Plugin Support villasupport

    (@villasupport)

    Hi,

    Please go to WooCommerce Settings > Emails > select the email type and change to HTML, see this: https://prnt.sc/A7hp4U30_WTn

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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