Mail problems

  • Resolved falconizer

    (@falconizer)


    6 months ago

    Hi, I can’t get supportcandy to send mail to assigned agent. The only people who get emails are the admin and the customer. I’ve tried everything in ticket notifications (I think) ??

    The page I need help with: [log in to see the link]

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  • Plugin Support Milind Ighe

    (@miliighe)

    Hello Kent,??

    Sorry for the delayed response.

    Please go to Support > Email Notifications > Ticket Notifications > Change Assignee > Edit > Check if you set any condition > Check the recipient(add Assignee) > Save the changes.

    I hope this will help you. Please feel free to get back to us if you face any issues.

    Thank you.

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