Mail Piping and Ticket Creation on your won site does not work

  • Resolved lennartoester

    (@lennp)


    2 months ago

    It seems that after the last update email piping is not working, or ticket creation in general.

    Tried logging in to your own portal and manually creating a ticket, but it does not show up in my list. Only the older tickets are there. I cant install the older versions because I have the paid also

    Please fix this as right now no customers can get help – including your own

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter lennartoester

    (@lennp)

    Follow up.
    After about 5 minutes I received an email with the ticket and then it was there in your system.
    But in mine I dont get any tickets created when sending to my support mail, which forwards to your named .email

    Plugin Author Nazmul Huda

    (@nazmulhudadev)

    Hello @lennp,

    We’re truly sorry for the trouble this issue has caused and sincerely apologize for the inconvenience. Thank you for bringing it to our attention.

    We’ve identified the problem and fixed it. To resolve the issue, please update the paid edition of the plugin to the latest version, 1.8.9. This update addresses the issue with email piping and ticket creation, so everything should work smoothly again.

    If the problem continues after updating, please let us know. We’re always here to help and will do our best to make sure everything works perfectly for you.

    Thank you for your patience and for using Support Genix. We truly value your trust and support.

    Best regards,
    Nazmul
    Support Genix

    Thread Starter lennartoester

    (@lennp)

    Thanks for your fast reply. I will test again ??

    Plugin Author Nazmul Huda

    (@nazmulhudadev)

    Hi @lennp,

    Thank you for your confirmation! We’re glad to hear that everything is now working as expected.
    We truly appreciate your support and for using Support Genix!

    Best regards,
    Nazmul
    Support Genix

Viewing 4 replies - 1 through 4 (of 4 total)
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