Mail not receive

Hi Sunofar

In that case, please send us a screenshot of your automation configuration. It should include all information: what event you use, if you have any filters set up and most important, the whole action settings.

This would help us investigate.

However there is one more thing that you should check before that. Does your CRON work? CRON is required for ShopMagic to work, because all emails are queued before sending. Please refer to this article: Scheduling actions.

Please go to menu: Tools → Scheduled actions (https://wpdesk.me/ms/20r1kvn.png) and try to look for ShopMagic actions like this: https://wpdesk.me/ms/20nbo6q.png

If you see Pending ShopMagic actions with past dates, it could mean that your CRON is not working and you should fix this first.

Again, sorry for the trouble and please contact me if you need help with checking the issue.

Hi rzepsen,

Thanks for your quick reply..i check all the setting all are correct. i am sending you screenshort please check.

I dont know why the screenshort is not added here. i created event for order processing and action is send raw-HTML please help me

<figure class="wp-block-image size-large is-resized"><img src="\Users\91820\Pictures\Screenshots\Screenshot (115).png" alt="" /></figure>

• This reply was modified 1 year ago by sunofar.
• This reply was modified 1 year ago by sunofar.

i am sending you video for this

Hi

Could you send your email template? I would like to check placeholders you are using in your email template.

**Check This Email Template***Please help me mail is received after 1 hour.i need mail is received between 2-3 min after order created.?

INVOICE

Sun Infotech IT Services

651 N Broad St
Suite 201, New Castle
Middletown Delaware 19709
U.S.A
US Phone : +1-631-410-5542
Fax : 855-201-7550
Tax ID : 03BIOPB1896G2Z9

Invoice Date :{{ order.date_created }}

Skype ID :Support SIITS
Support Email : [email protected]Bill To {{ customer.name }}

You have received an order from Sun Infotech IT Services .The order is as follows..

{{ order.details }}

Customer Details:

Customer Name: {{ customer.name }}

Email: {{ customer.email }}

Phone: {{ customer.phone }}

Order-ID: {{ order.id }}

Customer Address: {{ order.billing_formatted_address }}

Notes
Thank you for the payment. You just made our day.
Please do not forget to rate us for our efforts. It would also assure a cookie for the engineer who assisted you.
Feel free to call us back on below phone numbers for any queries / suggestions / complaints / billing / support.
USA : + 1-631-410-5542 [ working hours : 10 AM to 5 PM CDT]
UK : + 44-121-318-1572 [ working hours : 10 AM to 5 PM]
NOTE: Your phone would be answered immediately if our support agents are free, else we shall call you back within one business day.

Terms & Conditions

Dear customer,

We consider that before making this payment via our website, you must have gone through all terms and conditions properly. We have offered you the technical services to restore your internet operated devise or digital goods sold and in lieu of which you are requested to pay us (Sun Infotech IT Services) which cannot be refunded or unsubscribed. If this payment is made by mistake, please do write to us immediately within an hour of making the payment to [email protected] so that we can make a refund to you.

**If you have purchased any digital product, the product key would be sent seperately to you on your registered email for security reasons.

Certified Seal                                                     

             Customer Signature     

Hi

Ok, now I see the problem is the sending mail delay. Instead of one hour, you would like it to be sent with a 2-3 minute delay, correct?

There is a possible to set email delays.

You can select to delay your action by specified number of:

• minutes
• hours
• days
• weeks

Have you set a similar delay?

yes i exactly want this.but i didnt find any such setting like this. please check video.

Hi, sunofar

Thank you for feedback.

We apologize for the inconvenience, the problem has been reported, and our technicians are trying to resolve it as soon as possible. As soon as I receive further information on this subject, I will notify you immediately.

In case of further questions, please contact me.

Best Regards,

Thank you so much for your reply..please inform me as soon as possible..I need this..Its a very important..One more thing i want to know..there is update available for plugin..if i update the plugin and new issue occured then could that update be reversed if there’s any issue post update? please let me know.

• This reply was modified 1 year ago by sunofar.

For sure, I will update you.

In a case of problem after update you can always rollback your plugin version. Go to advanced view plugin you are interested in and at the bottom you will find link to plugin version.

Kind regards,

Sorry but i didn’t find any such setting..where the advanced view option?

Here you are link

Okay thank you I got this point.. Thank you very very much..

Hi,

As we haven’t got any replies, I’m marking this topic as resolved for now.

Oh, and one more

I would like to inform you that version 4.2.2 of ShopMagic fixes a bug with Delayed Actions, please update the plugin. ??