Mail is not working as should.

  • Resolved ChangeAgent

    (@changeagent)


    1 year, 9 months ago

    Hi, I have a question if I may.??If I send a message from the website using the form, it gives a message that it is sent successfully.??The sender gets an email saying in the header that the message did not get send and to try later.??However, in the body of the mail it states that it was send successfully.

    No mail arrives at the owner of the website.??

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter ChangeAgent

    (@changeagent)

    by the way the test email function works fine.

    Plugin Support Victoria Sakal

    (@sakalvictoria)

    Hi, @changeagent!

    Thanks for reaching out!

    Please kindly know, that the WP Mail SMTP plugin is responsible for sending emails from your website. Our plugin routes all emails to the mailing service (chosen mailer), and the mailing service is responsible for the email receiving.

    If you are getting an NDR email, there should be provided the reason for bouncing and links to guides on how to solve the issue.

    Often, such trouble occurs if there are some issues with your sender domain configuration. You need to verify if all the needed DNS records (SPF, DKIM) are set up correctly. You can use this tool to check it.

    If everything is set up correctly, and your email deliverability score is high, possibly, there is a third-party plugin conflict that doesn’t allow form emails to go through our plugin, and as a result, these emails are not going through the configured mailer, and they are not authenticated which leads to bouncing. In this case, you’ll need to test for plugin and theme conflicts.

    Kind regards

    Thread Starter ChangeAgent

    (@changeagent)

    Thanks Victoria. I will, check it out one more time. But am not very hopeful. I do send the mail through my own ISP for your info.

    Plugin Support Victoria Sakal

    (@sakalvictoria)

    Hi, @changeagent!

    Thanks for letting me know!

    I’ll keep an eye out for your next response.

    Have a good one!

Viewing 4 replies - 1 through 4 (of 4 total)
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