Mail doesn’t sent and I get a 404 on test submission

  • Resolved Jon Hardison

    (@jonhardison)


    4 years, 3 months ago

    Installed WP Mail SMTP for the first time and setup was a breeze. Gave it a test and no problems at all.

    Wake up the next morning and see an error. I go to the test page and click test.
    After a looooong wait I get a 404. Also, the error is now gone so I can’t tell you what it was.

    I double-check the settings (Same ones that worked the day before) and save.
    Try to test. Loooooong wait and a 404.
    I turn off the HTML test option. Loooooong wait and a 404.
    I turn that back on and try port 587 and TLS. Loooooong wait and a 404.

    Nothing changed overnight so I’m not sure what’s up. Could a file just be missing for some reason? Or perhaps this has something to do with our use of Sucuri firewall? Not sure when that kicked in, so I figured I’d mention it.

    I appreciate any assistance you can provide.
    Thanx. ??

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @jonhardison,

    Thanks for reaching out. It could be that due to incorrect SMTP settings, the server took a looooong time to connect to the SMTP host you specified and eventually could not connect and redirected to a 404. This could also be due to the firwall in your server blocking outbound SMTP connection. So, please make sure your SMTP settings are correct and if the issue still persists reach out to your host to fix the issue.

    If the same SMTP settings were working before on the same server, please setup error logs to see if there are any errors logged after sending the test email.

    I hope this helps!

    Hi @jonhardison – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Mail doesn’t sent and I get a 404 on test submission’ is closed to new replies.