Hello again @chengjianping,
I hope this email finds you well. Thank you for bringing this issue to our attention. I’ve taken a look at the information you provided, including the screenshot, and understand that you’ve encountered an issue after modifying your email address to [email protected], which has led to verification hurdles and connectivity problems with your website.
I would like to inform you of recent updates from Google and Yahoo that impact how emails are processed and validated. These new requirements necessitate the addition of DKIM and DMARC records for your sender domain to ensure better email deliverability and compliance. The aim is to better authenticate senders and diminish the risk of email spoofing. Here’s a brief overview from our blog on these critical changes you should be aware of: Navigating Google’s and Yahoo’s New Sender Requirements.
Considering you are using an email address associated with zohomail.com, it’s important to note that without ownership of the zohomail.com domain, you won’t be able to add the required DKIM records for this domain. To comply with the guidelines, you will need to set up DKIM and DMARC for your own verified domain and use an email address from your domain as the ‘From’ address.
Here’s how you can set up your domain correctly:
- Verify and authenticate your own domain. If you haven’t done so, please follow this comprehensive guide: SPF, DKIM, DMARC Setup.
- Once your domain is authenticated, use an email address with your domain (for example, [email protected]) as your ‘From’ address.
Making these changes are not just about following the rules, they are essential for enhancing the trust and delivery success of your emails across the email ecosystem.
Please make these updates at your earliest convenience to ensure that your email marketing campaigns continue to reach your audience effectively. If you have any further difficulties or require assistance, do not hesitate to contact us.
Cheers!