Made changes to upgraded site (4.0) yesterday, all disappeared today!

  • Resolved ellinoz

    (@ellinoz)


    10 years, 2 months ago

    I made extensive changes to my website yesterday, including moving certain pages into draft, changing the menu structure, adding pages and adding various Formidable forms and views. All in, about 6 hours work.

    I have the site in maintenance mode as I do not want anybody accessing the information from these forms. They are just for personal use.

    When I logged in again today, all the changes had disappeared. Everything I did yesterday.

    Is there anything that could have caused the site to revert to a new version?

    I know these changes hadn’t just been made locally as I logged in via my tablet and submitted a filled out form, as well as looking at the front end of the site from my Mac at home.

    Any help would be much appreciated!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator James Huff

    (@macmanx)

    Are you using any sort of caching plugin, or do you see a “Clear/Purge Cache” button in your Dashboard or admin bar? If so, would you please try clearing the cache?

    Thread Starter ellinoz

    (@ellinoz)

    Thanks for the reply.

    I’m afraid I don’t have any caching plugin or options to clear/purge in the dashboard or admin bar.

    I had deactivated all the plugins bar Formidable and WP Maintenance Mode, both of which I’ve used for a long time on a few different sites without any issues.

    All a bit baffling!

    Moderator James Huff

    (@macmanx)

    Have you contacted your hosting provider yet? Usually around this point I’d suspect that they may have silently restored a server backup without telling you, sadly quite common amongst shared hosting providers.

    Thread Starter ellinoz

    (@ellinoz)

    I did contact them and they told me they ‘couldn’t see any reason whatsoever why that would have happened’, other than me not making the changes I thought I had. When I said I had put the changes through on a live site which I then checked via three different devices on three different IP addresses and three different operating systems/browsers, they told me it must have been another error I made, or I somehow deleted all the changes myself.

    So yeah, sounds like they restored a backup and were trying to blame me. Lovely! Pleased I’m leaving them…

    Thanks for your help James.

    Moderator James Huff

    (@macmanx)

    You’re welcome! Sorry they gave you the run-around. ??

Viewing 5 replies - 1 through 5 (of 5 total)
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