Hello @rymweb ,
There are several potential reasons for the failure, please check all points below:
It seems that the backup process encountered a timeout limit within your Apache configuration and was canceled by the web server.
Timeout in Apache is not the same as max_execution_time and it seems to be set around 165 seconds on your server. Consider making it at least 300.
You need to adjust its value in your virtual host or global configuration and restart Apache, once you do that our backup plugin will be working properly.
Please make sure you don’t prevent PHP execution in the wp-content/plugins directory, like in this example for /media: https://stackoverflow.com/a/71939506
That will prevent our plugin from running an alternate backup method.
There is also a chance that the process failed because you were away from the computer, e.g., your screen-saver/sleep-mode prevented your browser from continuing.
In the method that our plugin selected for you, there is a need to keep the computer running and be on the page while it’s ongoing to keep the process (as the browser is used as middleware).
The last thing that could cause such an issue is browser extensions or security plugins but I couldn’t find any security plugin on your site, maybe you had it installed previously and it kept their files after removal.
In terms of browser extensions adblockers, resource limiters, and RAM control plugins can cause similar issues, so if you’re using Opera GX, Firefox, or Brave browser, it may just not work out of the box.
Let me know if that resolves your issue ??
Thank you!
