M-scan not working

  • Resolved ronaldo472

    (@ronaldo472)


    2 years, 10 months ago

    Hi, when I run the mscan, it creates the hashes after which the following message appears:

    ‘Calculating Scan Time: 00:00:29
    You can leave the MScan page while a scan is in progress and the scan will continue until it is completed.’

    when the timer reaches 00:00:10, the page refreshes and then nothing happens.

    I tried this on two main domain sites and one subdomain site but the same thing happens.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author AITpro

    (@aitpro)

    Check the MScan Log contents and let me know what you see. Does the File Hash Maker complete successfully or are there errors? What do you see for file scanning log entries?

    Try running a scan with only these folders selected: wp-admin, wp-content and wp-includes. Also turn off database and temp file scanning option settings and save your option settings.

    Plugin Author AITpro

    (@aitpro)

    If you would like for me to look at this problem directly then contact me here > https://www.ait-pro.com/contact/

    • This reply was modified 2 years, 10 months ago by AITpro.
    Plugin Author AITpro

    (@aitpro)

    Status Update: I was successfully able to run a scan on this website after logging into this website. This issue/problem appears to be caused by something in ronaldo472’s Browser or computer. Pending further testing/investigation. ronaldo472 is going to run a scan from another person’s computer tomorrow.

    • This reply was modified 2 years, 10 months ago by AITpro.
    Plugin Author AITpro

    (@aitpro)

    The site I tested was a Live site. MScan scanning does not work on another staged site due to a DNS problem. Note: Depending on how a site is staged or put under maintenance can break MScan scanning.

    The DNS info for this site:  rxxxxxxxxxr.com
ns1.hostinger.in
ns2.hostinger.in

The DNS info for this site:  sxxxxxxxxxxxxxxxe.com
This site appears to be Parked and not actually Live
ns1.dns-parking.com
ns2.dns-parking.com

The DNS info for this site:  staging.sxxxxxxxxxxxxxxxe.com
No DNS Nameservers
    Plugin Author AITpro

    (@aitpro)

    Worked directly via email to resolve this problem. Resolving this thread.

    Thread Starter ronaldo472

    (@ronaldo472)

    The issue was with the way my websites are set up.
    Everything was resolved and I got the best support possible.

Viewing 6 replies - 1 through 6 (of 6 total)
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