low quality banner image

  • Resolved wany

    (@lwkim)


    11 months, 1 week ago

    I’m using it to add vendors on my website.

    but the banner image quaily is not good with full width.

    but when I installed plugin named imagify. it looks good quality but not full width.

    Is there anyway I could make the banner image looks okay?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mobin Chowdhury

    (@mobin210385)

    Hello @wany,

    We would like to inform you that we have not identified any issues locally regarding the banner image. Therefore, we assume that this error may be occurring due to a conflict with other plugins or themes on your site. To address this, we recommend taking your site to a minimal state and observing if the problem persists. Here are the steps you can follow:

    1. Deactivate all plugins except Dokan Lite and WooCommerce.
    2. Switch to a stable theme, such as Storefront.
    3. Clear your site cache as well as the browser cache, and then try again.

    In case the issue is resolved, it indicates that there is a conflicting plugin or theme installed on your website. To identify the responsible plugin/theme, it is recommended to carry out a thorough conflict test. You can refer to this third-party article for assistance in tracing the problematic plugin/theme. Once you have determined the conflicting plugin/theme, please reach out to the relevant support team for further assistance.

    Thanks!

    Plugin Support Mobin Chowdhury

    (@mobin210385)

    Hi?@wany,

    Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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