Lots of issues and have not received requested troubleshooting info

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor reSmush.it

    (@resmushit)

    Hi Jackalope,

    As I said in your post in the Support Threads, your use of a custom Library avoid the use of some optimization plugin like reSmush.it, as the custom Libraries doesn’t use the standard WordPress mechanisms. We unfortunately cannot provide a support for each of these libraries, and you may have some issues also if you use others optimization plugins.

    We hope you will understand our position and that will make you reconsider this rating, which is really painful for us, as we provide all this service for free.

    Cheers,
    Charles

    Thread Starter Aslan French

    (@thedonquixotic)

    I understand you do it for free but that doesn’t change the issue that it has, which if you check back in on the support ticket, outlines how it is actually reSmushit that deviates from standard WP behavior (at least according to the Media Library Folders plugin author. )

    Plugin Contributor reSmush.it

    (@resmushit)

    Hi @thedonquixotic,

    As we mentioned in the support thread, we’ve released a new version of the plugin. We would be interested to have your feedback since this last correction ?

    Cheers,
    Charles

    Thread Starter Aslan French

    (@thedonquixotic)

    @resmushit

    Hi, thanks so much for following up. I’ve actually moved to a different media file manager as the other one was giving me lots of problems even without reSmushit attached.

    I’ve started using this one instead: https://codecanyon.net/item/wordpress-real-media-library-media-categories-folders/13155134

    Do you guys support that one?

Viewing 4 replies - 1 through 4 (of 4 total)
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