Lots of hits on the spam firewall from facebook traffic

  • Resolved amsweb1

    (@amsweb1)


    3 months, 1 week ago

    We recently added a CleanTalk to a wordpress site and are the majority of the Spam Firewall blocks so far have been from Facebook. We run ads on Facebook, so we expect traffic from there. I’m concerned about all of these blocks.

    IP Owner
    AS 32934 FACEBOOK,
    Network type:?unknown
    57.141.5.24/32?

    Event Type
    Blocked by BlackList

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Yes, this IP is on our blacklists:

    https://cleantalk.org/blacklists/57.141.5.24#status

    We will check this and get back to you within 1-3 business days.

    Plugin Support amagsumov

    (@amagsumov)

    Hello @amsweb1,

    We’ve added the 57.141.5.24/32?network to our whitelist.

    Please click the “Synchronization with cloud” button in the plugin settings to apply changes immediately.

    WordPress Admin Page —> Settings —> Antispam by CleanTalk

    Does it work?

    Thread Starter amsweb1

    (@amsweb1)

    Thanks, but there’s another facebook IP block just behind it that has again intercepted what looks to be good traffic leads.

    IP Owner
    AS 32934 FACEBOOK,
    Network type:?good_bots
    57.141.5.16/32?

    Is it possible to only utilize the firewall for non-us traffic? If not, I’ll need to disable firewall entirely, this is getting costly in terms of losing leads.

    Plugin Support amagsumov

    (@amagsumov)

    Hello @amsweb1,

    Thank you for your update. As you can see, the network type is identified as good_bots. It means that the network should not be blocked. Please confirm you clicked the “Synchronization with cloud” button in the plugin settings. Also, make sure that you are using the latest version of plugin 6.38:

    https://cleantalk.org/help/update-wordpress

    Is it possible to only utilize the firewall for non-us traffic? – unfortunately, it’s not possible.

    Thank you.

    Thread Starter amsweb1

    (@amsweb1)

    I wasn’t sure why it was blocking a network tagged as good_bots. have synchronized this morning when I received your reply. I will continue to monitor.

    Plugin Support SergeM

    (@serge00)

    Thank you for your feedback. Write back if anything goes wrong in the SFW logs.

    I think you shoud let us to whitelist certain URL parameters like fbclid, today I found that many users are blocked due to “Spam browser” that try to enter from Facebook ads. Or at least whitelist facebook user-agent….

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @pcbuildbg,

    If visitors come to your site from Facebook, it doesn’t mean they will have Facebook user-agent.

    We need to look at the requests from your site to understand what the reason is. Could you tell us the name of your site or its Service #? You can find Service # here: your CleanTalk dashboard → the “Settings” button under your site name.

Viewing 8 replies - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.