Lots of bugs, poor code, refund refusal

  • nanod112

    (@nanod112)


    10 months ago

    Inspired by the abundance of functionality, I purchased the full version of the plugin but was deeply disappointed. In addition to obvious bugs in the workflow, the code, at least partially, is in a terrible state with extremely poor extension features, misspellings of comments, names of filters and hooks, terrible quality of localization, which is basically absent in the PRO version. I won’t even comment on their ways of localizing strings with numbers.
    Horrible technical support.
    Refusal to refund.
    I do not recommend buying it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello,

    Thank you for reaching out to us. We are sorry to hear that you have had a disappointing experience with our plugin. We value your feedback and want to ensure that we address any issues you are facing as quickly as possible.

    Please take a moment to share the specific problems you have encountered while using our plugin with our dedicated support team. They will thoroughly investigate the issue and prioritize fixing it for you. We appreciate your patience and understanding. Rest assured that we are committed to providing you with a positive experience using our plugin.

    If you have any other questions or concerns, please don’t hesitate to reach out to us. We are here to assist you.

    Best regards,

    Hi Nanod, I am so sorry to hear this happened to you as well. I bought the PRO Points and Rewards Plugin and the plugin did not work. I asked them for their help and they asked me to contact WooCommerce. WooCommerce mentioned it is not their plugin and you need to revert back to them. Dealt with 5 different people who take no responsibility or seek to understand or make any initiative to want to fix my issue. Now i have spent $99 USD and their plugin is broken. So disappointed that their support team was pretty much useless. Buyer Beware!

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    We sincerely apologize for any inconvenience you’ve experienced regarding your refund request

    We understand how disappointing it can be when things don’t go as expected, and we’re sorry for any frustration this situation has caused you but the refund policy is reviewed as per our refund policy and the reason for refund should fall under our refund policy.

    Our goal is to ensure your satisfaction, and we are committed to finding a solution that meets your needs as we value your business and which is why we provide 1 year free support to fix any issues or bugs caused due to our plugin

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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