Lost website after changing domain name

  • Kayla Krische

    (@reformedhousewife)


    5 years, 7 months ago

    Please help! I obviously have no idea what I’m doing. I changed my domain name and completely lost everything. I tried to log into www.remarpro.com and it doesn’t recognize my username/password. It says no email is on file for my email. I lost my entire website.

    I created a new www.remarpro.com account, but how can I access the old one to at least stop payment and create a new website?

    All I wanted to do was change my website name!

    Please help this desperate girl.
    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • lisa

    (@contentiskey)

    1-What steps did you take to change your domain name?
    2-Do you have access to the webhosting account connected to your site?
    3-Is your domain name still connected to the proper webhosting account?
    4-Do you have a backup of your files and database from before the change of domain name?

    • This reply was modified 5 years, 7 months ago by lisa.
    Moderator bcworkz

    (@bcworkz)

    I created a new www.remarpro.com account, but how can I access the old one to at least stop payment and create a new website?

    “payment”? wordpress.org never collects any sort of payment. I think you should be at wordpress.com, a completely separate organization which does offer additional benefits for a fee.

    dot org offers free software and support for self-hosted websites. dot com offers various levels of service for websites hosted on their servers. They are commonly confused, you’re in good company ?? Try https://en.support.wordpress.com/

    Thread Starter Kayla Krische

    (@reformedhousewife)

    I went to the “general” page on my www.remarpro.com dashboard and changed it to the domain name I wanted to change it to, and I changed my domain name on HostGator. But now I don’t have any sort of dashboard on www.remarpro.com. I knew it was going to change the website, but I didn’t think it would lock me out of wordpress and not accept any of my log in information. It’s not recognizing my username and password that I used. It says that e-mail is not on file.

    In HostGator, when I click on WP, it asks me to select the wordpress “package” I want.

    lisa

    (@contentiskey)

    Contact HostGator support to see if they can help you get things back to the original domain name so you can re-start the process properly.

    If HostGator support cannot help you….
    1-can you access area of HostGator called PHPMYADMIN?
    2-in PHPMYADMIN area there is a database
    3-in the database — look for a table named WP-Options (might have something other than WP)
    4-in that table there is a way to the URL back to the original URL.
    Continue with this resource:

    Changing The Site URL

    (I do not recommend changing URL using general settings in WP-Admin—I change in database and then use a search and replace plugin to fix URLs that still need to be adjusted in various areas)

    • This reply was modified 5 years, 7 months ago by lisa.
Viewing 4 replies - 1 through 4 (of 4 total)
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