Lost Subscribers via Jetpack… Maybe?

  • Resolved Fretless

    (@fretless)


    5 years, 9 months ago

    OK, please bear with me. I’m working somewhat blind at the moment. The reason for my vagueness is that I’ve never noticed the issue in question, so I don’t really know much about it. It’s a site that I set up for some friends of mine that I monitor and keep up to date, software-wise under my own WP umbrella (Akismet, Jetpack etc.)

    I should add that this is a self-hosted site, rather than WordPress.com

    The issue started a few weeks back when I deactivated all plugins trying to troubleshoot a conflict. I resolved the issue in question and reactivated all other plugins, but was told later on by my friend that their list of subscribers was missing from the dashboard. All other stats associated with Jetpack were fine and go back to 2010 (or whenever I first set the site up for them). Just the subscribers were gone.

    Now the thing is that I believe that their main subscriber list is with Mailchimp anyway, but the subscriber stats and 10 most recent sign-ups appeared in the WP Dashboard. Is this something that actually happens? Can the WP subscribers via Jetpack be linked from Mailchimp in any way? Through an api or other means? All of the info is still there (on Mailchimp) so it’s not an issue with lost subscribers as such – just their apparent disappearance from the WP dashboard. As it’s something I’ve never noticed in the dashboard in the first place it makes it difficult to know how to resolve the issue.

    If anyone has any ideas thoughts as to where I can look to resolve this then it would be appreciated. Thanks in advance.

    p.s. Again, sorry about the vagueness of the situation.

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  • Thread Starter Fretless

    (@fretless)

    Actually I believe I’ve worked this out. I don’t think it’s related to Jetpack at all – rather another plugin for MailChimp that was originally bought as a premium plugin but has since been reverted back to a free version. I think it would’ve been the premium version with the added bells and whistles such as the dashboard stats box.

    I’ll check with my friends and see if this could be the answer. At any rate I’m marking this topic as resolved for now.

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