Lost Subscribers & Stats

Hi there!

Your stats/followers aren’t lost – we just need to reconnect them to your new blog ID. Your site is assigned a unique blog ID that is tied to your site URL when you first connected Jetpack. If the URL changed anytime between the time you first connected and when you reconnected, the system on our end would recognize the new URL as a new site and would assign a new blog ID – which in turn would appear that you lost all your prior stats and subscribers.

In your case, your site URL when you first connected Jetpack was “classroommonitor.localhost.dev”.

I have reconnected your stats and followers to your new blog ID – please note that it may take up to a day for the update to be reflected in your Dashboard stats.

Also, now that your ID is now tied to your “www.classroommonitor.co.uk” domain, any future disconnects/reconnects won’t make any changes.

I hope that helps! Let me know if you have any questions.

Cheers,

Great stuff! Thank you for the quick response, much appreciated!

You’re welcome! Glad I could help. ??

Hi Carolyn,

We recently had to update the whole website again and have once more lost the stats. Sorry about this, but could you possibly help to reconnect everything again? I’m a bit confused by it as the domain is still the same and I think you mentioned that it shouldn’t disconnect them all again?

Same details as above.

Massive thanks in advance.

B

Hi there! I don’t show that your blog ID has changed since the last time – your site is still using the same ID and stats are recording as normal with no gaps.

If you’re having trouble seeing your stats, please let me know and I’ll be happy to take a closer look.

Bryan,

I see you also contacted us via email. Let’s continue the conversation there!