Lost site stats

  • Resolved wlampkin

    (@wlampkin)


    5 years, 4 months ago

    I was doing some troubleshooting last week, and disabled Jetpack and re-enabled it in the process. I noticed today that the stats for the multisite blog I was working on are zeroed out for all dates earlier than last Tuesday.

    I see someone else had the problem a few years ago. Is this still fixable? If so, how? I’d hate to lose years worth of stats.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor James Huff

    (@macmanx)

    With Jetpack, your stats and subscriber information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats and subscribers were lost.

    That’s what happened on your site; it previously used a different site URL, thepulp.net/thepulplife/

    I have fixed the issue and you should be able to get your stats and subscribers back by reconnecting to WordPress.com from the Jetpack section of your site’s Dashboard.

    Thread Starter wlampkin

    (@wlampkin)

    Thanks! That worked. I appreciate the help!

Viewing 2 replies - 1 through 2 (of 2 total)
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