• Resolved alex19977

    (@alex19977)


    Hi there,

    Recently the lost-password page is not working on my site. I have not added any new plugin or changed something on my site. Could you please take a look what I need to do to get rid of the error?

    It’s giving me this wordpress error: “There Has Been a Critical Error on Your Website”

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • @alex19977

    This kind of problem is usually caused by a conflict with your theme or with another plugin. 
    ?
    The best way to determine this is to:
    <ul>
    <li>Temporarily switch your theme to <a href="https://www.woocommerce.com/storefront/" target="_blank">Storefront</a></li>
    <li>Disable all plugins except for WooCommerce</li>
    <li>Repeat the action that is causing the problem</li>
    </ul>
    
    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. <a href="https://docs.woocommerce.com/document/how-to-test-for-conflicts/">You can find a more detailed explanation on how to do a conflict test here.</a>

    As above, plus it can be useful to edit wp-config.php, look for WP_DEBUG and set it to true with:
    define( 'WP_DEBUG', true );
    This should result in more helpful error messages.

    @alex19977

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 3 replies - 1 through 3 (of 3 total)
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