lost password email message

@felipetto – how have you translated these emails? Are you using a plugin such as Loco Translate?

If you have manually created your own translation files, check to ensure that you have placed the translations in the correct place.

I recommend using a plugin such as the one I mentioned above to verify that the translation process is working or not.

I’ve set up custom text for the email body in the woocommerce options:

https://prntscr.com/mc1fec

I have the loco translator installed on this site and I checked the Woo translation, it’s correct:

https://prntscr.com/mc1g35

Even so, the email arrives at the customer with this text in English:

https://prntscr.com/mc1ge8

thanks for help

@felipetto as first step, I’d recommend trying to switch to either the default Twenty Nineteen or Storefront theme on a staging site. That way you can check to see if your theme is using it’s own templates.

Also check any third-party plugins you are using to adjust the email body text, as that is not a normal function in WooCommerce (by default you won’t see the option to adjust the email body).

it really was a theme file that was causing the translation error.

thanks for the great support!

• This reply was modified 6 years, 2 months ago by felipetto.

@felipetto glad to hear that helped. Some themes will override the default WooCommerce templates. You should be able to translate the theme’s templates as well using a program like Loco Translate. Instead of selecting WooCommerce to translate, you would select your theme.