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Resolved lobogc
(@lobogc)

1 year, 9 months ago
When you clicks on “My account” and then on “lost password”, you are presented with a page in which you can enter your e-mail address to receive a passwork reset link. The problem is that the password reset link sent by e-mail will always lead you to the same previous page to enter the e-mail address. Seems like a loophole in WooCommerce.

After extensive research for the whole day, I have tried to:
- updating everything
- deactivate all plugins but “WooCommerce”
- reverting the template to the original WordPress ones (2022, 2019…)
- changing the endpoints of “lost password” page to several different ones
- flushing all caches and later disabling every caching system , both at WP backoffice and at the hosting control panel (LiteSpeed cache)
- disabling/bypassing all Cloudflare CDN caching
I’d done all of the above first step by step, and later all at once. The problem persists even with a barebone website only with WooCommerce plugin, the standard WP template, no caches whatsoever, no CDN and new endpoints for lost password page.

I’m desperate! What else can I try, please? Thanks!

The page I need help with: [log in to see the link]

Viewing 2 replies - 16 through 17 (of 17 total)

(@websnare)

Hey there – I’m having this same issue, but none of these remedies above are a solution for my site (including the solution to leave the end point blank).

It’s just an endless loop of getting to the same page to request the reset (that email does go through fine – just no option to change the password given when the link is clicked to make the change – just goes back to the “Forgot Password” page).

Can this ticket please be re-opened? I also currently have WP Rocket disabled whilst troubleshooting. Any help is appreciated, I’ve exhausted the options found here.

Thank you so much! Here’s my status report:

WordPress Environment

WordPress address (URL): https://dnaconnexions.com
Site address (URL): https://dnaconnexions.com
WC Version: 7.7.0
REST API Version: ? 7.7.0
WC Blocks Version: ? 10.3.0
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.0.28
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.41-44-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.7.0
WC Database Prefix: wp_bx12ax5anb_
Total Database Size: 194.61MB
Database Data Size: 142.97MB
Database Index Size: 51.64MB
wp_bx12ax5anb_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_bx12ax5anb_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bx12ax5anb_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bx12ax5anb_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_bx12ax5anb_woocommerce_order_items: Data: 1.52MB + Index: 0.25MB + Engine InnoDB
wp_bx12ax5anb_woocommerce_order_itemmeta: Data: 5.52MB + Index: 4.03MB + Engine InnoDB
wp_bx12ax5anb_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_bx12ax5anb_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bx12ax5anb_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bx12ax5anb_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bx12ax5anb_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bx12ax5anb_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_bx12ax5anb_participants_database_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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Post Type Counts

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at_biz_dir: 1
attachment: 422
cm-ad-item: 9
custom_css: 2
customize_changeset: 2
dflip: 1
ecwd_calendar: 1
ecwd_event: 1
ecwd_venue: 1
elementor_library: 84
event: 5
frm_form_actions: 3
frm_styles: 1
gd_place: 1
gfw_report: 8
glossary: 1
job_listing: 1
mts_notification_bar: 2
nav_menu_item: 33
oembed_cache: 21
page: 54
po_product_options: 4
portfolio: 12
post: 81
product: 17
revision: 1
shop_coupon: 155
shop_order: 4729
sld: 38
tribe_events: 1
tribe_organizer: 1
tribe_venue: 1
wp_global_styles: 1
wpcode: 2
wpforms: 4
zn_layout: 1
zn_pb_templates: 2
znpb_template_mngr: 2

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (31)

Afterpay Gateway for WooCommerce: by Afterpay – 3.5.3
AIOSEO - Image SEO: by All in One SEO Team – 1.1.7
AIOSEO - IndexNow: by All in One SEO Team – 1.0.10
AIOSEO - Local Business: by All in One SEO Team – 1.2.16
AIOSEO - REST API: by All in One SEO Team – 1.0.5
All in One SEO Pro: by All in One SEO Team – 4.3.8
Cookie banner plugin for WordPress – Cookiebot CMP by Usercentrics: by Usercentrics A/S – 4.2.10
Crawl Optimization: by Big Techies – 1.2.4
Duplicate Page: by mndpsingh287 – 4.5.2
GTM4WP: by Thomas Geiger – 1.16.2
Easy Notification Bar: by WPExplorer – 1.4.5
Elementor Pro: by Elementor.com – 3.13.2
Elementor: by Elementor.com – 3.13.3
Extra Custom Product Options For Woocommerce: by Plugify – 3.0.9
Site Kit by Google: by Google – 1.101.0
Insert Script In Headers And Footers: by Geek Code Lab – 2.2
3D FlipBook - Lite Edition: by iberezansky – 1.15.2
Jetpack Protect: by Automattic - Jetpack Security team – 1.4.0
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 10.1.23
Meta Tag Manager: by Pixelite – 3.0.2
Participants Database: by Roland Barker
xnau webdesign – 2.5.1

CTX Feed: by WebAppick – 5.4.13
WooCommerce Blocks: by Automattic – 10.3.0
WooCommerce Checkout Add-Ons: by SkyVerge – 2.6.0
WooCommerce Conditional Shipping and Payments: by WooCommerce – 1.15.0
WooCommerce Authorize.Net Gateway: by SkyVerge – 3.9.0
WooCommerce Google Analytics Pro: by SkyVerge – 2.0.4
WooCommerce Smart Coupons: by StoreApps – 7.11.0
WooCommerce: by Automattic – 7.7.0
WPForms Lite: by WPForms – 1.8.1.3
WPFront Scroll Top: by Syam Mohan – 2.0.7.08086

Inactive Plugins (1)

WP Rocket: by WP Media – 3.13.3

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Must Use Plugins (5)

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
WP Engine Cache Plugin: by WP Engine – 1.1.3
WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #8148 - /shop/
Cart: #3958 - /cart/
Checkout: #3959 - /checkout/
My account: #3960 - /my-account/
Terms and conditions: #4533 - /terms-and-conditions/

Theme

Name: Hello Elementor
Version: 2.7.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: –

Authorize.Net Credit Card

Environment: Production
Tokenization Enabled: –
Debug Mode: Off
Webhooks Enabled: ?
Not generated

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: product-block-editor
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-05-27 12:45:09 -06:00
Options: ?
Notes: 124
Onboarding: completed

Action Scheduler

Complete: 1,200
Oldest: 2023-04-26 00:18:57 -0600
Newest: 2023-05-26 08:37:46 -0600

Failed: 48
Oldest: 2023-04-27 08:30:05 -0600
Newest: 2023-05-26 08:31:25 -0600

Pending: 10
Oldest: 2023-05-26 08:52:46 -0600
Newest: 2023-06-01 17:34:30 -0600

Smart Coupons related settings

Number of coupons to show: 5
Number of characters in auto-generated coupon code:
Valid order status for auto-generating coupon: processing
completed

Include tax in the amount of the generated gift card:
Deduct credit/gift before doing tax calculations: no
Gift Card discount is inclusive of tax: no
Automatic deletion: no
Coupon emails: yes
Printing coupons: yes
Sell gift cards at less price?: no
Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes
Renewal orders should not generate coupons even when they include a product that issues coupons: no
Allow sending of coupons to others: yes
Allow schedule sending of coupons?:
Combine emails:
Auto generated coupon email: yes
Combined auto generated coupons email: no
Acknowledgement email: yes
Enable taxes: no
Prices entered with tax: no
Rounding: no
Display prices in the shop: excl
Display prices during cart and checkout: excl
Display tax totals: itemized
Enable the use of coupon codes: yes
Calculate coupon discounts sequentially: no
Account endpoints > Coupons: wc-smart-coupons

Status report information

Generated at: 2023-05-26 08:40:29 -06:00
`

This reply was modified 1 year, 6 months ago by websnare.

Saif

(@babylon1999)

1 year, 6 months ago

Hello @websnare,

I understand you have the same problem but we need to handle each request individually in forums.

Please open your own thread and make sure to include as much information as you can.

Thank you!

Viewing 2 replies - 16 through 17 (of 17 total)

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The topic ‘Lost password email link redirects to lost password page’ is closed to new replies.

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