Lost Password Conflict

  • Resolved alexfisha

    (@alexfisha)


    4 years, 11 months ago

    Hi,
    Im having conflicting issues with the lost password button.
    One works, and the other does not.

    What is happening?

    Any help would be greatly appreciated.

    Please see screenshot link

    Screen Shot

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @alexfisha,

    Thant’s strange. I just checked the issue in our local and it works fine. The link appears to be the same. In your case, I can see that both the links are pointing to different URL’s.

    Anyway, please follow these three steps and let me know if the issue is solved or not.

    Step 1: Check whether you have set the my-account page or not. If not, set the page there. https://prnt.sc/s5e6l1

    Step 2: Check if the slug for the lost password is correct or not. If you are using WooCommerce, better to change the slug to forgot-password, save the changes https://prnt.sc/s5e72u

    Step 3: Go to permalinks and doing nothing, save the settings. https://prnt.sc/s5e7lo

    Let me know if it helps or not. I will then get back to you accordingly.
    Regards!

    Thread Starter alexfisha

    (@alexfisha)

    Thank you @sharmadpk03

    Your suggestions worked!

    Excellent support, much appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
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