Lost Orders

  • Resolved davidzhf

    (@davidzhf)


    8 months ago

    Regarding the lost orders, which is the third column on the plugin panel. I understand that the orders that have not been recovered for 30 days are placed in this column. However, upon checking the details, I noticed that emails are not being sent to these people, which is probably why they are being lost. Why does this happen? Is there anything I can do to fix it?

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  • Plugin Support Aamir

    (@aamiribsf)

    Hello @davidzhf,

    Greetings for the day!

    This could happen if the emails are not enabled and scheduled consequently no emails are sent to the user. Can you please check your current abandoned order to see if the emails getting scheduled now.

    Looking forward to hearing from you.

    Best Regards,

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @davidzhf,

    We haven’t received a response from you for some time now. Based on the elapsed time and considering that you may have found a solution by now, I’m going to mark this thread as resolved.

    However, please feel free to start a new thread if you have any further questions or require additional assistance in the future.

    We’re here to help whenever you’re ready to continue.

    Thank you for your understanding and cooperation.

Viewing 2 replies - 1 through 2 (of 2 total)
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