Lost custom login URL

  • Resolved melanie patterson

    (@thosethingstheysaid)


    2 years, 7 months ago

    Hi! I used to login to my WordPress with the WordPress admin link in Siteground. I moved my DNS to Cloudways and realized that the WordPress admin login button wasn’t going to work after I had already done the migration ??. Is there a way to reset my custom login url via site tools or phpmyadmin tables?

    The page I need help with: [log in to see the link]

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  • Plugin Support Gergana Petrova

    (@gpetrova)

    Hello @thosethingstheysaid,

    If you have transferred the site’s content away, the best approach would be to deactivate the plugin and login using the Default admin URL. Once logged in, you can reinstall the plugin and configure the Custom admin URL a new.

    In case you’re using external CDN proxy only and the content is still hosted with us, you should temporarily disable the proxy which should allow you to access via SiteTools link directly.

    If the SiteTools link is not working even after that, please submit a support ticket via your SiteGround Client Area, and use this topic as a reference, so we can further assist you.

    Best Regards,
    Gergana Petrova

    Thread Starter melanie patterson

    (@thosethingstheysaid)

    Thank you Gergana. I’ve figured this out! In case it helps anyone: I deactivated SGS via the file manager earlier, so it already wasn’t active. I was missing a WWW A record so I just added that, and then changed my SSL to Full instead of Full (strict) and I’m in now.

Viewing 2 replies - 1 through 2 (of 2 total)
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