• I posted this the other day at wordpress.com and they suggested I post it here since my blog is self hosting with Blue Host?

    I am completely at a loss of what I’ve done. I started a blog 2 years ago and thought I linked it with Blue Host. It’s been working fine and then a few days ago I couldn’t access it at all. It said it couldn’t be accessed. I think there was a problem with Jetpack, so I went into WP file manager and deleted Jetpack and reinstalled it. The blog that is up now is blank.

    The theme and the blog posts I had are all gone, but I can see where they were.

    The blog I need help with is lisagoforth.org.

    Here is the response I got over there:
    Hi there,

    It seems that your site is not hosted on WordPress.com but a self-hosted site using the open source WordPress software.

    Name Servers
    NS1.BLUEHOST.COM
    NS2.BLUEHOST.COM

    On 7th March, your site was still rendered properly: https://web.archive.org/web/20180307010301/https://lisagoforth.org/.

    However, the snapshot taken on 9th August showing your site in a plain HTML format: https://web.archive.org/web/20180809101512/https://lisagoforth.org/. This could be a theme or plugin conflict.

    If you suspect the issue is related to Jetpack, please contact the Jetpack support here: https://jetpack.com/contact-support/

    Alternatively, please check with your web hosting provider if they have a backup of your site.

    For self-hosted WordPress questions, you’re recommended to post them at the www.remarpro.com forum and seek help from the experts and volunteer members there. You may need to register an account if you don’t already have one.

    Support Forums

    Please be informed that the staff and members of this forum could only help you out with support topics related to WordPress.com sites but not self-hosted WordPress sites as they’re separate entities and independent from each other.

    See the differences between WordPress.com and self-hosted WordPress here:
    https://en.support.wordpress.com/com-vs-org/

    Since this I have contacted Blue Host and they restored a previous copy and that didn’t recover the theme or posts.

    I then contacted Jetpack and they weren’t helpful either.

    Help!?

    The page I need help with: [log in to see the link]

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  • Linked with Blue Host?

    What I see is an empty website from June of this year.

    I’d reinstall my last known good backup. Your web host should be able to help you with that.

Viewing 1 replies (of 1 total)
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