Lost all reviews with a theme update

It could be impacting more than 0.1% of users. However, based on the support tickets, emails, forum posts, etc.. Of the number of people who upgraded, easily less than 1% have reported this issue.

That all being said. I believe a fix is on the way. I just need to test a few more edge cases before 3.0.2 gets out ??

I figured out the issue. when I deleted the 3.0, I thought it would leave the older version, but deleted it all. I did a backup and got them all back. I’m happy with the plugin, and I thank you for it! The reviews more than make up for the headache. I gave it a 5 star review. Thank you.

Glad you hear you are back up and running, Melanie. We are testing 3.2 today and hope to release it in the next day or two after a bit of testing. It should fix missing review issues. Stay tuned ??

Correction…we are testing 3.0.2

Version 3.0.2 has been released. If you have the missing / duplicate review issue, go to the “Tools” tab on the plugin settings page to resolve.

For those willing to try 3.0 again, please do so. If for some reason it does not work for you ( with the reimport-2x fix ), you can always follow the same steps to go back to 2.x

This fix worked for me. Reviews are back in 3.02.
My reviews disappeared on updated the plugin. I entered reimport-2x into the Support Code field, clicked Update. Confirmed my entering YES in all caps, and reviews were back.
Thanks for the fix.

@robgraphics – exactly what I wanted to hear. Glad to have it fixed ??

The fix has worked for me too – thank you!

We have 7 sites where this plugin is working fine with the 3.0.6 version. However we have 3 sites using Woocommerce and every time I upgrade to 3.0.6, the plugin fails (automatically deactivates). When returning to 2.4.8 everything works again.

Finally!
I must admit I was a bit cautious and on my tip toes- contemplating the idea of trying again, only to see it fail.
But it worked!!
What a hassle, but glad its fixed!
Thank you!

I have not been able to access the reviews that were lost during the upgrade, i have tried all suggestions thus far ,
I have retrieved a few from the webarchive, however there are others missing, where would the old plugin table actually be stored, as i may be able to read the reviews directly from the file, to transfer onto the upgraded plugin ?