Lost 2FA backup codes

  • Resolved outofboundsdad

    (@outofboundsdad)


    2 months, 4 weeks ago

    Hi there, I had set up 2FA for my Wordfence account, but lost the 2FA in the transition to a new device. I need to get the 2FA off the account so that I can access settings.

    Thanks

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  • Plugin Support wfpeter

    (@wfpeter)

    Hi @outofboundsdad, thanks for getting in touch!

    When you no longer have access to your old device or the downloadable recovery codes, follow these steps:

    • Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
    • Look inside the?/wp-content/plugins/?directory and rename the?wordfence?directory to?wordfence.bak. This will deactivate Wordfence and allow you to login without the 2FA code.
    • Once you have logged in to your WordPress admin you can name the folder back to?wordfence?again.
    • Go to your user profile and add 2FA back to your account, making sure to download the new backup codes in case of problems in the future.

    Many thanks,
    Peter.

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