Losing data

  • Resolved mrpetreli

    (@mrpetreli)


    7 years, 11 months ago

    we have a few clients who enter data but it is lost

    client gets to the final stage and the page refreshes and sends back to the start.

    What could cause this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author codepeople

    (@codepeople)

    Hello,

    Could you send me the link to the webpage to check the issue in detail, please?

    Best regards.

    Thread Starter mrpetreli

    (@mrpetreli)

    https://workshopcreations.ie/order-form/

    Some clients seem to be brought back to the start after submit (right before it redirects to paypal. The data is not picked up in the messages database either

    Thank you

    Plugin Author codepeople

    (@codepeople)

    Hello,

    I’ve made some tests and your form has worked fine, the issue may be related with different causes, for example, if the uploaded file is bigger than the limits defined in the PHP Script on your server, or the texts entered by the users include characters that are not supported by the character encoding of your database.

    Please, go to the settings page of the plugin (through the menu option: “Settings/Calculated Fields Form”), and select the “UTF-8mb4” option for the attribute: “Character encoding” and press the “Update” button.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Losing data’ is closed to new replies.